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October
2003 Issue
Page 3
MESSAGE
FROM SUPRA
Troubleshooting
Tips
Some
common problems may occur. The following tips may help you resolve
a problem before you have to contact Field Support.
- Cannot
return to DisplayKEY menu options
- If
you get into a menu option that you can't exit by pressing
the up arrow key, press enter and 1 together to reset the
Key.
- KeyBox
container will not open
- If
the KeyBox does not release the key container, you may have
tried to access the KeyBox before or after timed access hours.
Contact the KeyBox owner for access hours.
- KeyBox
shackle will not release
- If
the shackle does not release, verify that you have entered the
correct shackle code and try again. Lift up on the KeyBox to
relieve pressure on the shackle.
- Key
container will not close
- Check
to see if the listing keys are blocking movement of the key
container. If nothing seems to be preventing the container
from closing, do not force it. Take the KeyBox to your KeyBox
office for service. Code: forgotten or lost Keep a master
record of your codes in a secure location. If you forget a
KeyBox shackle code, select one of the following options to
find it:
- If
you set up KeyBox information in the Assignments Maintenance
screen, a listing of your KeyBoxes and their related codes,
is provided. Log onto the agent website. Go to the Box
Information screen in Reports.
- If
you have not completed the KeyBox setup in the Assignment
screen, call your KeyBox office for service.
HOW
TO TRANSFER VOICE MAIL/FAXES FROM egix MAIL TO OUTLOOK INBOX
This
is a different way to view your voice mails and faxes that you receive
through your eGIX voice mail number in your Microsoft Outlook inbox.
Below are the step-by-step instructions:
From
Outlook:
- Tools
- Services
- "Services"
tab - click: Add
- Internet
Mail
Mail
Account: egix mail
-
Fill out Name, etc.
- Email
address: [ fill in]
- Reply
address: [same as above]
Servers:
- Incoming
Mail (POP3): mail.egixmail.com
- Outgoing
Mail (SMTP): [your Internet provider smtp address]
OK
OK
TIP:
Before proceeding with this, enter your eGIX mail account to view
and delete current messages. All messages currently in your
eGIX mail account will be transferred to Outlook.
2003
RPAC CAMPAIGN
The
2003 RPAC Campaign is in full swing!
It takes everyone working together to make this a successful campaign.
If you have not sent your contribution to the Board yet, we encourage
you to fill in your campaign form and do so as soon as possible.
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